Maximize Uptime and Productivity

As the world’s largest full-line provider of CD/DVD/Blu-ray Disc™ digital publishing systems, Rimage understands the daily challenges of continuous, high-capacity, on-demand disc production. We know that your business relies on your Rimage system, and uptime and quick problem resolution are important. Rimage Services delivers industry-leading, high-quality world-wide services, offering fast response times, maximized system uptime and unrivaled high-value maintenance agreements that boost your return on investment. Whatever your support need is, Rimage Services has a solution.

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BENEFITS

World-wide service

Receive high-quality consistent service and support in over 25 countries around the world. Technicians are Rimage certified, factory-trained and have access to exclusive training tools, resulting in the highest customer satisfaction for the quality and value of Rimage services.

Fast response times, maximized uptime

Rimage’s dedicated technical support specialists are a phone call away and utilize cutting-edge remote diagnostics and troubleshooting to quickly and efficiently address issues. With self-service access to the online Rimage Help Center, you can ask questions, find answers and learn about the latest fixes, updates and solutions—immediate expertise at your fingertips 24 hours-a-day.

Unrivaled value boosts return on investment

Rimage maintenance agreements give you clarity, predictable uptime and consistent high-quality disc output from your system. Rather than relying on unpredictable costs and turnaround time frames for service, Rimage maintenance agreements enable you to plan for one, two, three or five years of service.

FEATURES

  • Phone support
  • Email support
  • Online Help Center
  • Delivery of replacement parts and units
  • Software updates
  • On-site field technician support

OPTIONS

  • Next Business Day On-site
  • Rapid Exchange
  • Exchange
  • Software Subscription and Support
  • Installation and Training

Rimage Service Offerings

Even the most reliable equipment requires maintenance and periodic adjustment and repair. Anticipating and preparing